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We take internet security very seriously and treat your privacy with great respect by taking all reasonable technical and non-technical data protection measures to keep your details safe and only used by us.

The personal details we receive include those that you supply on any part of this website, plus your IP address and the date & time, at the point which you supplied your information or took a particular action.

Your account password is encrypted and not available to anyone, not even us, so if you forgot this, you will need to trigger a forgotten password mechanism to regain access to your account. We do not store bank, credit or debit card details, online or offline in any way.

Aside from personal details, to make your usage of this website as efficient as possible, we store details on orders you make, products in your cart and products you are interested in (ie, favourites), simply to make your usage of this website as helpful as possible.

We also do not sell, rent or lend any of your details to third party companies. We do however reserve the right to make contact with you after you supply your information to us, or include you in the receiving of our informational emails on our services or products, if we believe they may be of interest to you or pertaining to action you take our website.

Should you have any questions or concerns about the privacy of your personal details with us at Tuftop, please get in contact with us.

We ship all of our packages via Courier recorded delivery and aim for delivery within 10 working business days. We only ship to destinations within the UK mainland, orders intended for destinations other than this should refrain from ordering online and contact us to arrange your order and delivery costs.

Mainland England & Wales:
Minimum order value £250- (equivalent to carriage paid)

Scotland:
£450 - (equivalent to carriage paid) excluding AB, IV, KW, PA postcodes)

Offshore & all UK Islands:
Minimum order value £750 - (equivalent to carriage paid)

It's easy to order your products on the Tuftop eShop. However, if you're having trouble, simply follow the instructions below...

Registering & Logging In

Registering

1. Click 'Login' anywhere on the website to show & login & register screen
2. Fill out your details and click the register button
3. We will review your application and get back to you ASAP with confirmation your account is now active
4. Click the link in the email you receive from us
5. You will then be able to enter a password for your account and also automatically be logged in
6. Now you can purchase items from within your new Tuftop account

Logging In

1. Click 'Login' anywhere on the website to show the login & register screen
2. Enter your email address & password
3. Now you are logged in and can purchase items from within your Tuftop account

Forgotten Login Details

1. Forgot your password? There is a link available from the login screen, simply follow onscreen details to recover
2. Forgot your email address? Please contact us to have details sent to you again

Ordering

1. Once logged in you can browse the website and click 'add to basket' as well as specify a quantity for that item if you wish
2. When you have all items you'd like to purchase in your basket, click 'view basket' from any product category page
3. Follow on screen instructions to complete and place your order
4. Should you wish to adjust quantities or remove items from your basket you can do that from the basket page also
5. If you'd like to take your order offline, you have an option available to download your basket as an Excel file
6. For offline browsing of items we also provide downloadable PDF links, simply right click on the icon and choose the appropriate option to save to your computer

My Account

1. All orders you make on the website are stored within 'My Account' - the link to this available in the top right corner of any page when logged in
2. From here you can change your login details, account details, view favourites & previous orders all from one convinient place

Favourites

1. If you find an item you wish to purchase often or perhaps save for later, simply click the item till you get to the full details screen
2. Here you can click Add to Favourites to have it added
3. You can access all of your favourite items from your 'My Account' section of the website
4. To remove a favourite, click on the item till you reach the full details screen. Move your mouse over the favourites link and click to remove it

If you need any other assistance when using the Tuftop website, please contact us for further help.